NS 2020

GRI Content Index NS – Core
GRI Code	Based on description in NS report [NL]	Reference	Disclosure
GRI 102: GENERAL DISCLOSURES 2016
1. Organisational profile
102-1	Name of the organisation	The profile of NS Corporate governance
102-2	Primary brands, products and services	The profile of NS	NS does not offer products or services that are banned in certain markets.
102-3	Location of the organisation’s headquarters	Corporate governance
102-4	Number of countries where the organisation operates	The profile of NS - Our organisation
102-5	Nature of ownership and legal form	Corporate governance
102-6	Markets served	The profile of NS - Our organisation
102-7	Scale of the organisation	In brief The profile of NS - Our organisation Notes to the consolidated financial statements
102-8	Information on employees and other workers	The profile of NS - our organisation Attractive and inclusive employer - Our employees	The composition of our workforce is retrieved from multiple data systems. These are then consolidated. This does not involve any assumptions in the calculation.
102-9	A description of the organisation’s supply chain	How NS adds value to society Sustainable procurement Collaboration in the transport chain
102-10	Significant changes to the organisation and its supply chain		There were no significant changes to the organisation and its supply chain in 2020.
102-11	Information on whether and how the organisation applies the Precautionary Principle or approach	Risk management Our impact on the Netherlands
102-12	Externally-developed economic, environmental and social charters, principles, or other initiatives to which the organisation subscribes, or which it endorses		Mobility Alliance, Platform for sustainable public transport and railways, Social and Economic Council's Energy Agreement for Sustainable Growth, Long-Term Agreement on energy efficiency in the Netherlands (LTA3), National Climate Coalition, Code of Responsible Market Conduct, Code of Conduct for the Processing of Personal Information for an OV-chipkaart by public transport companies, NEVI Guide to Procurement Ethics, Green Deal on waste separation and reduction at stations and in trains, Railsponsible, Dutch Climate Agreement, Plastic Pact, Green Deal Circular Procurement.
102-13	Memberships of industry or other associations, and national or international advocacy organisations		Royal Netherlands Transport (KNV), Railforum, Confederation of Netherlands Industry and Employers (VNO-NCW), CER in Brussels, UIC in Paris, CSR Netherlands, Association for Energy, Environment and Water (VEMW), Green Business Club, Anders Reizen coalition.
2. Strategy
102-14	Statement from senior decision-maker of the organisation	Foreword by the CEO
3. Ethics and integrity
102-16	Description of the organisation’s values, principles, standards, and norms of behaviour, such as a code of conduct.	Organisational improvement - Open and ethical culture Organisational improvement - Integrity & Compliance Governance Organisational improvement - Compliance
4. Governance
102-18	Governance structure of the organisation	Corporate governance
5. Stakeholder engagement
102-40	A list of stakeholder groups engaged by the organisation	Dialogue with our stakeholders in the Netherlands - Stakeholder dialogue diagram
102-41	Percentage of total employees covered by collective bargaining agreements		99% of all employees of NS Group were covered by a collective labour agreement in 2020.
102-42	The basis for identifying and selecting stakeholders	Dialogue with our stakeholders in the Netherlands - Our stakeholders
102-43	Approach to stakeholder engagement	Dialogue with our stakeholders in the Netherlands Dialogue with our stakeholders in the Netherlands - Stakeholder dialogue diagram
102-44	Key topics and concerns that have been raised through stakeholder engagement	Dialogue with our stakeholders in the Netherlands Dialogue with our stakeholders in the Netherlands - Stakeholder dialogue diagram
6. Reporting practice
102-45	A list of all entities included in the organisation’s consolidated financial statements that are not covered by this report	Scope and reporting criteria Financial statements
102-46	Process for defining the report content and the topic boundaries and the principles applied for this	Dialogue with our stakeholders in the Netherlands - Material relevance matrix for 2020 Scope and reporting criteria
102-47	Material topics identified in the process for defining report content	Dialogue with our stakeholders in the Netherlands - Material relevance matrix for 2020
102-48	The effect of any restatements of information given in previous reports, and the reasons for such restatements	Scope and reporting criteria	NS ensures each year that the information in the report is tightened up. This leads to restatements of information compared with previous annual reports. Specific restatements and the reasons for this are clearly stated in the reporting.
102-49	Changes in reporting	Dialogue with our stakeholders in the Netherlands - Material relevance matrix for 2020
102-50	Reporting period		1 January 2020 to 31 December 2020
102-51	Date of most recent previous report		26
102-52	Reporting cycle		Annually
102-53	Contact point for questions regarding the report		nsg.jaarverslag@ns.nl
102-54	Claims of reporting in accordance with the GRI Standards	Scope and reporting criteria
102-55	GRI Content Index	GRI Content Index
102-56	Policy with regard to seeking external assurance	Scope and reporting criteria Combined independent auditor's report and assurance report
2. Material topics that NS reports in accordance with GRI
Financial performance (GRI 201: Economic performance)
201	DMA	Financial performance Scope and reporting criteria
		Financial performance
		Financial performance Dialogue with our stakeholders in the Netherlands - Material relevance matrix for 2020
201-1	Generated direct economic value	Financial performance
Contribution to Dutch Climate Agreement (GRI 302: Energy)
302	DMA	Performance on sustainability - Zero-emission enterprise Expected developments in the long term - The growing importance of sustainable mobility Scope and reporting criteria
		Performance on sustainability - Zero-emission enterprise Expected developments in the long term - The growing importance of sustainable mobility Dialogue with our stakeholders in the Netherlands - Sustainable Development Goals
		Performance on sustainability - Zero-emission enterprise Our impact on the Netherlands Dialogue with our stakeholders in the Netherlands - Material relevance matrix for 2020
302-1	Energy consumption within the organisation	Performance on sustainability - Zero-emission enterprise Dialogue with our stakeholders in the Netherlands - Sustainable Development Goals	NS does not produce energy that it sells to other parties. For more details about the conversion factors used, please refer to: https://www.ns.nl/over-ns/duurzaamheid/mvo-berekeningen.html
Contribution to Dutch Climate Agreement (GRI 305: Emissions)
305	DMA	Performance on sustainability - Zero-emission enterprise Expected developments in the long term - The growing importance of sustainable mobility Scope and reporting criteria
		Performance on sustainability - Zero-emission enterprise Expected developments in the long term - The growing importance of sustainable mobility Scope and reporting criteria
		Performance on sustainability - Zero-emission enterprise Our impact on the Netherlands Dialogue with our stakeholders in the Netherlands - Material relevance matrix for 2020
305-1	Direct (Scope 1) GHG emissions by weight	Performance on sustainability - Zero-emission enterprise Dialogue with our stakeholders in the Netherlands - Sustainable Development Goals Scope and reporting criteria www.ns.nl/mvoberekeningen	The reported CO₂ data concern our emissions of all CO₂ equivalents. Omission: We do not report on our CO₂ emissions from biogenic sources since we do not use such sources, which is why this criterion is not relevant. Neither do we report on a base year, given our ambition to become a zero-emission enterprise, which precludes comparison with a specific base year.
305-2	Energy indirect (Scope 2) GHG emissions by weight	Performance on sustainability - Zero-emission enterprise Dialogue with our stakeholders in the Netherlands - Sustainable Development Goals Scope and reporting criteria www.ns.nl/mvoberekeningen	The reported CO₂ data concern our emissions of all CO₂ equivalents. Omission: We do not report on our CO₂ emissions from biogenic sources since we do not use such sources, which is why this criterion is not relevant. Neither do we report on a base year, given our ambition to achieve a zero-emission enterprise, which precludes comparison with a specific base year.
Operational performance
103-1/2/3	DMA	Performance on the main rail network and HSL South Scope and reporting criteria
		Performance on the main rail network and HSL South
		Performance on the main rail network and HSL South Dialogue with our stakeholders in the Netherlands - Material relevance matrix for 2020
NS 1	Punctuality for passengers (with a 5-minute margin) on the main rail network	Performance on the main rail network and HSL South - Punctuality
NS 2	Punctuality for passengers (with a 15-minute margin) on the main rail network	Performance on the main rail network and HSL South - Punctuality
NS 3	Punctuality for passengers (with a 5-minute margin) on HSL South	Performance on the main rail network and HSL South - Punctuality
NS 4	Seat availability at peak times (main rail network)	Performance on the main rail network and HSL South - Seat availability
NS 5	Seat availability at peak times (HSL South)	Performance on the main rail network and HSL South - Seat availability
NS 6	Top 10 most crowded trains	Performance on the main rail network and HSL South - Seat availability
NS 7	Travel information during the train journey	Performance on the main rail network and HSL South - Travel information
NS 8	Information on the train and at stations about delays	Performance on the main rail network and HSL South - Travel information
Door-to-door journey
103-1/2/3	DMA	Door-to-door journey Scope and reporting criteria
		Door-to-door journey
		Door-to-door journey Dialogue with our stakeholders in the Netherlands - Material relevance matrix for 2020
NS 9	Quality of connections to other carriers	Door-to-door journey - Quality of NS connections to other carriers
Customer satisfaction
103-1/2/3	DMA	Customer satisfaction Scope and reporting criteria
		Customer satisfaction
		Customer satisfaction Dialogue with our stakeholders in the Netherlands - Material relevance matrix for 2020
NS 10	General customer satisfaction with the domestic main rail network	Customer satisfaction
NS 11	General customer satisfaction with HSL South services	Customer satisfaction
Travelling and working in safety
103-1/2/3	DMA	Travelling and working in safety Scope and reporting criteria
		Travelling and working in safety
		Travelling and working in safety Dialogue with our stakeholders in the Netherlands - Material relevance matrix for 2020
NS 12	Number of signals passed at danger (SPADs)	Travelling and working in safety - Railway safety
NS 13	Customer satisfaction score for personal safety	Our performance on the main rail network and the high-speed line
NS 14	Total recordable rate (TRR)	Travelling and working in safety - Occupational safety
International connections
103-1/2/3	DMA	Performance on the main rail network and HSL South - International connections Scope and reporting criteria
		Performance on the main rail network and HSL South - International connections Expected developments in the long term - The growing importance of sustainable mobility
		Performance on the main rail network and HSL South - International connections Expected developments in the long term - The growing importance of sustainable mobility Dialogue with our stakeholders in the Netherlands - Material relevance matrix for 2020
NS 15	The train as the logical preferred option for journeys up to 700 km	Performance on the main rail network and HSL South - International connections
Collaborating with stakeholders
103-1/2/3	DMA	Dialogue with our stakeholders in the Netherlands - Collaboration in the transport chain Scope and reporting criteria
		Door-to-door journey Performance on the main rail network and HSL South - Collaboration in the context of scheduled and unscheduled withdrawals Dialogue with our stakeholders in the Netherlands - Collaboration in the transport chain Dialogue with our stakeholders in the Netherlands - Vision for of the future of public transport up to 2040
		Door-to-door journey Performance on the main rail network and HSL South - Collaboration in the context of scheduled and unscheduled withdrawals Dialogue with our stakeholders in the Netherlands - Collaboration in the transport chain Dialogue with our stakeholders in the Netherlands - Vision for of the future of public transport up to 2040 Dialogue with our stakeholders in the Netherlands - Material relevance matrix for 2020
NS 9	Quality of connections to other carriers	Quality of NS connections to other carriers
World-class stations
103-1/2/3	DMA	Stations and their environment Scope and reporting criteria
		Stations and their environment
		Stations and their environment Dialogue with our stakeholders in the Netherlands - Material relevance matrix for 2020
NS 16	Customer satisfaction with stations	Stations and their environment - The station experience
Innovation
103-1/2/3	DMA	Customer satisfaction - Innovations Scope and reporting criteria
		Customer satisfaction - Innovations Expected developments in the long term - Evolving customer wishes
		Customer satisfaction - Innovations Expected developments in the long term - Evolving customer wishes Dialogue with our stakeholders in the Netherlands - Material relevance matrix for 2020
NS 17	Significant innovations	Customer satisfaction - Innovations
Designing and sharing knowledge on mobility
103-1/2/3	DMA	Our strategy Performance on sustainability - Sustainable mobility Scope and reporting criteria
		Our strategy Performance on sustainability - Sustainable mobility
		Our strategy Performance on sustainability - Sustainable mobility Dialogue with our stakeholders in the Netherlands - Material relevance matrix for 2020
NS 18	CO₂ emissions within Anders Reizen Coalition	Performance on sustainability - Sustainable mobility
Accessibility
103-1/2/3	DMA	Customer satisfaction - Accessibility Scope and reporting criteria
		Customer satisfaction - Accessibility
		Customer satisfaction - Accessibility Dialogue with our stakeholders in the Netherlands - Material relevance matrix for 2020
NS 19	Percentage of independently accessible Sprinter trains	Customer satisfaction - Accessibility
NS 20	No. of stations with travel assistance	Customer satisfaction - Accessibility

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