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To provide a high-quality passenger experience, three core needs of passengers must be satisfied: planning control, the freedom to make their own choices, and a feeling of being appreciated.
It is one of NS's ambitions to offer equal travel opportunities to passengers with reduced mobility. This means expanding their options to travel independently, and offering assistance where necessary.
Innovations are required to strengthen NS's strategy.
Solid performance is the basis for customer satisfaction and healthy financial results. These are crucial to keep train fares affordable and enable us to finance the necessary investments to accommodate the growth in mobility.
NS International has partnered with Deutsche Bahn, Eurostar, NMBS, ÖBB and Thalys, connecting the Netherlands with major cities and regions in Belgium, Germany, France and the United Kingdom.