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My report 0
Nederlands
NS.nl
Home Jaarverslag 2020 In het kort

How NS adds value to society

Our input
Income
Trains & stations
Internal & external knowledge
Employees
Dialogue with partners & stakeholders
Raw materials & energy
IT, materials & offices
Experiences of Abellio
Business model
Our Mission

Together, we are making the Netherlands accessible in a sustainable manner - for everyone.

Our ambition

Delivering world-class mobility by 2025. Always close by, always affordable and always sustainable.

Strategy themes

  • Recovering passenger numbers by offering reliable travel services
  • Comprehensive mobility services and world-class stations
  • Sustainable accessibility, nationally and internationally
  • An agile organization

Other

Output
Customer satisfaction
Performance MRN and HSL South
Door-to-door journey
Stations and their environment
Travelling and working in safety
Performance on sustainability
Accessibility
Financial performance
Attractive and inclusive employer
Abellio franchises
Impact in NL
Sustainable mobility and travel time
Environment (emissions, land, waste, water, noise)
Safety
Health benefits from more active lifestyle
Training, staff employability & diversity
Expenditure
Contribution NL (GNP, employment, sustainability and mobility)
Contribution to Paris Agreement on Climate Change, UN Convention on the Rights of Persons with Disabilities and UN Sustainable Development Goals
External enviroment